Online telephonic service provider, Just Dial, wanted to ensure that its IT infrastructure scaled up in line with business expectations. Hence, the firm decided to build its infrastructure based on open source solutions.

The firm chose Red Hat Linux as the operating system, and based its systems, both the Intranet and the Extranet, on LAMP (Linux – Apache – MySQL – PHP) architecture. Just Dial’s mission-critical systems, both Web-based and telephonic, run on Red Hat Enterprise Linux. Red Hat freed Just Dial from vendor lock-in, and enabled the organization to choose hardware platforms that delivered flexibility and high performance.

The firm chose MySQL as its database as its search was parameterized, and based on advanced artificial intelligence principles. Since the performance of MySQL was good on Linux, the firm decided to specifically adopt MySQL as the database.

With the open source stack, Just Dial has reduced its IT costs due to simplified management and reduced maintenance of systems. The IT team which earlier managed five servers now manages more than 200 servers—with the same team size. The company expects the server count to reach 350 by year end and is confident of handling this growth with the same team.

Currently, Red Hat Enterprise Linux powers more than 200 servers in Just Dial for its various Intranet and Extranet applications. These applications are accessed by thousands of Just Dial telemarketing officers from 40 cities in India and lakhs of online users all over India on a day-to-day basis. Three years ago, Just Dial’s executives attended to close to 80,000 calls per day. Post deployment of the open source software and OS, this figure has crossed 2,50,000.

Note: Just Dial is an EDGE winner. The complete list of EDGE winners is published in the October 2010 Print issue of InformationWeek India

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